Refund Policy
60-Day Returns
You have 60 days from the day your order is delivered to decide whether the SEREVUE PinPoint Strap is right for you. If it is not, contact us within that period to request a return for a full refund of the purchase price. You are welcome to try the product during the return period. We only ask that you keep the original packaging so the product can be returned in it.
How to Start a Return
Email us at SerevueLLC@gmail.com with your order number before sending anything back. We will reply with return instructions, including the return address. Returns sent to us without authorization may not be accepted, so please wait for our instructions before mailing your order back.
Return Shipping and Condition
Customers are responsible for the cost of return shipping for standard returns. Products must be returned in their original packaging. If your order arrived damaged, defective, or incorrect, contact us before returning it so we can arrange an appropriate resolution at no additional return-shipping cost to you.
Refunds
Once we receive your return, we process your refund to the original payment method within 10 business days. Your bank or card issuer may take a few additional days to post it to your account. If you have not seen your refund 15 business days after we confirm it, contact us at SerevueLLC@gmail.com.
Sale and Bundle Orders
The 60-day return period applies to all orders, including orders placed at a promotional or bundle price.
Damaged, Defective, or Incorrect Items
Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us promptly at SerevueLLC@gmail.com with your order number and, where possible, a photo. We will arrange a return or a replacement and will not ask you to pay return shipping in that case.
European Union Customers
If your order ships to the European Union, you also have the right to cancel within 14 days of delivery for any reason. That right is in addition to the 60-day return period described above.
Your Statutory Rights
Nothing in this policy limits any rights you have under applicable consumer protection law.
Questions
Contact us any time at SerevueLLC@gmail.com.